Before Order Confirmation
A quotation or enquiry that has not been formally confirmed may generally be withdrawn without cancellation charges, unless separately agreed otherwise.
After Order Confirmation but Before Manufacturing
A customer may submit a cancellation request after order confirmation.
PORCHSY will review whether procurement, engineering, design/customisation, fabrication or other order-specific costs have already been incurred.
Where cancellation is accepted, any eligible refund will be handled according to our Refund Policy.
After Procurement or Manufacturing Begins
Once order-specific materials have been procured or custom fabrication/manufacturing has begun, cancellation may not be possible or may result in deductions representing reasonable costs already incurred or committed, subject to applicable law.
After Dispatch or Installation
Cancellation is generally not available after a customised product has been dispatched or installation has commenced, except where PORCHSY agrees otherwise or where required under applicable law.
Modification Instead of Cancellation
Where technically feasible, PORCHSY may consider reasonable modification requests.
Additional materials, structural changes, revised dimensions, remanufacturing or other changes may result in additional charges and revised timelines.
How to Request Cancellation
Cancellation requests should be submitted through:
Email: sales@porchsy.in
Phone: +91 8086 301 401
The request should mention:
- Customer name;
- Mobile number;
- Quotation/order number;
- Site/location;
- Reason for cancellation.
The cancellation will be considered effective only after confirmation from PORCHSY.
Refunds Following Cancellation
Any refund arising from an approved cancellation will be processed in accordance with the PORCHSY Refund Policy.
Statutory Rights
Nothing in this Cancellation Policy limits any rights available under applicable law.