Refund Request Before Manufacturing
Where a cancellation request is accepted before procurement, fabrication or custom manufacturing has commenced, an eligible refund may be issued after deduction of any actual, reasonable and disclosed costs already incurred for the confirmed order, where applicable and permitted by law.
After Custom Manufacturing Has Started
Once material procurement, cutting, fabrication, welding, membrane preparation or other custom manufacturing has commenced specifically for the customer's approved order, the payment may become wholly or partially non-refundable to the extent of the custom work and costs already committed, subject to applicable law.
PORCHSY will communicate the applicable position after reviewing the actual stage of the order.
Completed or Installed Custom Products
Refunds are generally not available merely for change of mind after a correctly manufactured customised product has been supplied or installed according to the customer-approved quotation/specifications.
This does not affect remedies that may be available under applicable law in the event of a genuine defect, incorrect supply or other legally recognised issue.
Duplicate or Excess Payment
If a customer makes a verified duplicate or excess payment, the excess amount will be refunded after verification.
Failed Payments
For a payment shown as failed but debited from the customer's account, reversal may be handled automatically by the bank/payment provider.
Customers may contact PORCHSY with the payment reference if assistance is required.
Refund Request Procedure
Customers requesting an eligible refund should contact:
Email: sales@porchsy.in
Phone: +91 8086 301 401
Please provide:
- Customer name;
- Registered mobile number;
- Quotation/order reference;
- Payment ID/reference;
- Amount paid;
- Reason for the refund request.
Refund Processing Timeline
Once PORCHSY approves an eligible refund, we will endeavour to initiate the refund through the original payment method within 5 working days.
After the refund is initiated, the bank, card issuer or payment-service provider may require approximately 5–10 business days to credit or reflect the amount in the customer's account, depending on the payment method and banking partner.
The actual credit timeline after initiation is controlled by the relevant bank/payment provider.
Original Payment Method
Where technically possible, refunds for online payments will be returned to the original payment method used for the transaction.
EMI Transactions
For purchases made using EMI, approved refunds will be processed through the applicable payment gateway/bank/NBFC in accordance with the relevant provider's refund mechanism.
The treatment of EMI instalments, interest, foreclosure, processing charges or adjustments is determined by the applicable lender/card issuer/payment provider.
Statutory Rights
Nothing in this Refund Policy restricts any mandatory rights or remedies available to consumers under applicable Indian law.